In ecommerce marketing, there are two very different mindsets at play:
Both care about revenue and efficiency, but only one sets your business up to scale.
If you’ve spent time inside performance dashboards, you’ve probably seen this play out:
But over time, growth stalls. New customer acquisition flatlines. And month-over-month revenue becomes harder to move.
That’s the trap.
Traditional ROAS is focused on efficiency, not expansion.
It’s rooted in the idea that a good campaign delivers the highest return, not the maximum profit or customer volume.
The Growth ROAS mindset flips the goal:
A high ROAS is great if you’re also acquiring as many new customers as you could be. But most of the time, you’re not. You’re optimizing for ratios, not results.
Growth ROAS accepts that ROAS will decline as you scale but profit and customer count can go up.
Let’s break it down in plain terms:
Aspect |
Traditional ROAS Mindset |
Growth ROAS Mindset |
Primary Goal |
Maximize ROAS (ratio) |
Maximize scalable profit & customer acquisition |
Focus |
Efficiency |
Expansion |
Ad Budget |
Kept small to maintain high ROAS |
Increased strategically to maximize customer volume |
Reporting |
ROAS, click-through rate, in-month performance |
CAC, LTV, contribution margin, new customers |
Growth Strategy |
Optimize current channels & creatives |
Test new audiences, creatives, and scale aggressively |
Success Metrics |
High ROAS, low spend |
More customers, more revenue, higher lifetime profit |
Biggest Risk |
Overspending and hurting ROAS |
Underspending and missing out on growth |
If you’ve plateaued, even with “great” ROAS numbers,it’s probably because you’re living in column one.
From the book, here’s a breakdown of three campaign scenarios that all generate the same contribution margin (~$76K), but with drastically different outcomes:
Scenario |
ROAS |
Ad Spend |
Revenue |
Contribution Margin |
Customers |
High ROAS |
8x |
$20,000 |
$160,000 |
$76,000 |
2,133 |
Growth Play |
5x |
$38,000 |
$190,000 |
$76,000 |
2,533 |
Scale Play |
3x |
$95,000 |
$285,000 |
$76,000 |
3,800 |
Same profit, up to 1,667 more customers.
That’s future revenue, future referrals, and future brand value. All because we stopped trying to have our metrics (ROAS) “look good”, and started focusing on scale.
Most ecommerce brands are over-optimized for efficiency, and under-optimized for growth.
The Growth ROAS mindset lets you change that.
It gives you permission to spend more when it makes sense, not less.
It shifts your reports from “what’s our ROAS?” to “how many profitable customers did we acquire this month, and how can we get more?”
A traditional ROAS mindset might give you peace of mind.
But a Growth ROAS mindset will give you scale, sustainability, and serious value.
The next time your agency or media buyer shows you an 8x ROAS, ask this:
“Cool. But how many new customers did we get, and could we have doubled them by accepting a 5x?”
We specialize in helping brands shift from efficiency-obsessed to growth-optimized, without sacrificing profitability.
👉 Work with Human to scale profitably
This concept is core to the Growth ROAS playbook we lay out in the book. If you’re serious about unlocking real scale, start here:
📘 Read the full book → High ROAS Is Bad For Your Ecommerce Business